Request deletion without the app
You can request deletion of your Homeful account and associated data even if you have uninstalled Homeful or cannot open it.
Email hello@gethomeful.com to request account deletion
Send the request from the email address linked to your Homeful account. Use the subject Homeful account deletion and tell us that you want your account and associated data deleted.
We will verify ownership of the account before completing the request. If you cannot access the linked email address, contact the same support address to discuss verification. Do not send your password or payment card details.
Delete your account in Homeful
- Open Homeful and sign in to the account you want to delete.
- Open Settings and select Delete account.
- Read the confirmation and confirm deletion.
Completed deletion is permanent. Your account, saved photos and results cannot be restored after the deletion process has completed.
What is deleted
Completing deletion removes the data associated with your Homeful account from Homeful's account database and private media storage, including:
- Your account profile, email address, name, sign-in information and profile image reference.
- Uploaded room, exterior, product and floor-plan images, and generated results stored by Homeful.
- Your projects, generation history, generation balance and account-linked subscription record.
- Your saved push-notification tokens and account verification and password-reset tokens.
Deleting your account does not remove copies you previously saved to your device or shared with other services.
Limited records that may remain
Limited billing records may be retained to finish processing a purchase, prevent duplicate subscription benefits, meet accounting obligations or handle legal claims. These include subscription lifecycle events, transaction identifiers and receipt-claim records. They do not include your deleted Homeful account profile, uploaded photos or generated results.
The retention periods for billing records, support correspondence and security logs are explained in the Privacy Policy. Apple and Google also maintain their own store purchase records under their policies.
Cancel subscription renewals separately
Deleting your Homeful account or uninstalling the app does not cancel your subscription. To stop future renewals, cancel through the store where you subscribed:
You can request account deletion without reinstalling Homeful. If you need help with your deletion request, email hello@gethomeful.com.
Homeful's operator
Windify Digital Services
ul. Płocka 127/16, 87-800 Włocławek
NIP: 8943145650 · REGON: 384382857
Contact: hello@gethomeful.com